PRIVACY POLICY
Article 1 (Personal Information Protection Policy)
Hashimoto Co., Ltd. (“Company”, “we”, “us”, or “our”) recognizes the importance of protecting personal information and complies with the Act on the Protection of Personal Information of Japan, related laws, regulations, and applicable guidelines.
We appropriately manage personal information (including specific personal information such as My Number information) entrusted to us by our customers and implement organizational, human, physical, and technical security measures to prevent unauthorized access, leakage, loss, destruction, or alteration of personal data, while striving for continuous improvement of our data protection practices.
Article 2 (Purpose of Use of Personal Information)
The Company may use personal information obtained from customers for the following purposes:
(1) Real Estate Related Services
- Purchase, sale, exchange, and lease of real estate
- Agency and brokerage services for real estate transactions
- Introduction and provision of property information
- Execution of contracts and related procedures
- Responding to inquiries
- Property management services
- Building management services
- Rental management services
- Real estate appraisal and valuation services
- Introduction of housing loans, fire insurance, rent guarantee services, and related services
- Provision of ancillary services related to real estate transactions
(2) Introduction of Partner Products and Services
- Information regarding products and services offered by our business partners
- Information and services related to housing and real estate
(3) Sales and Marketing Activities
- Notices and communications via mail, telephone, email, SMS, and other means
- Customer surveys and questionnaires
- Promotional campaigns
- Customer satisfaction surveys
- Market research and service improvement activities
(4) My Number Related Administrative Procedures
- Preparation and submission of legally required tax documents and payment records
(5) Third-Party Provision Necessary for the Above Purposes
Article 3 (Outsourcing of Personal Information Processing)
The Company may outsource part of the handling of personal information to third parties to the extent necessary for achieving the purposes stated above.
In such cases, we select service providers that maintain appropriate personal information protection systems and exercise necessary and appropriate supervision through contracts and other measures.
Article 4 (Provision of Personal Information to Third Parties)
Except as permitted by law, the Company will not provide personal information to any third party without the prior consent of the individual concerned.
However, personal information may be provided to the following parties when necessary to achieve the purposes described above.
(1) Real Estate Transaction Parties
- Sellers, buyers, landlords, and tenants
- Contracting parties and their representatives
- Other licensed real estate brokerage firms
- Property management companies
- Building management companies
- Rental management companies
- Property investigation and inspection companies
(2) Housing-Related Service Providers
- Financial institutions
- Insurance companies
- Rent guarantee companies
- Moving companies
- Renovation and remodeling companies
- Housing-related service providers
(3) Advertising and Distribution Service Providers
- Real Estate Information Network System (REINS)
- Real estate portal site operators
- Real estate advertising companies
(4) Professional Advisors
- Judicial scriveners
- Land and house surveyors
- Administrative scriveners
- Tax accountants
- Attorneys-at-law
(5) Cases Required by Laws and Regulations
Where disclosure or provision is required or permitted under applicable laws and regulations.
Information That May Be Provided
- Name
- Address
- Date of birth
- Telephone number
- Email address
- Employment information
- Application information
- Contract information
- Property information
- Guarantor information
- Other information necessary for transactions
Methods of Provision
- Written documents
- Postal mail
- Telephone
- Fax
- Internet-based systems
- Other appropriate methods
Article 5 (Requests for Disclosure and Other Rights)
Customers may request:
- Notification of the purpose of use
- Disclosure of personal information
- Correction
- Addition
- Deletion
- Suspension of use
- Erasure
- Suspension of third-party provision
- Disclosure of records regarding third-party provision
For such requests, please contact us using the contact information provided in Article 18.
Article 6 (Voluntary Provision of Personal Information)
Providing personal information to the Company is voluntary.
However, if necessary information is not provided, we may be unable to respond to inquiries or provide certain services.
Article 7 (Use of Cookies and Similar Technologies)
The Company may use cookies and similar technologies to improve website usability, analyze usage, and enhance services.
The information collected may include:
- Browsing history
- Access date and time
- IP address
- Browser information
- Device information
- Referrer information
- Pages viewed
Customers may configure their browsers to restrict or disable cookies.
Article 8 (SSL/TLS Encryption)
Our website uses SSL (Secure Sockets Layer) and/or TLS (Transport Layer Security) encryption technologies to protect personal information transmitted through the website.
These technologies help protect information from unauthorized interception or alteration during transmission.
Article 9 (Access Analytics Tools)
The Company may use Google Analytics and other website analytics tools to analyze website usage and improve services.
Such tools may collect information through cookies and similar technologies. The information collected does not typically include personally identifiable information.
Article 10 (Use of Google Tag Manager)
The Company may use Google Tag Manager for the efficient management of website measurement tags and advertising tags.
Google Tag Manager itself does not collect personal information but facilitates the operation of other services integrated into our website.
Article 11 (Use of Microsoft Clarity)
The Company may use Microsoft Clarity to analyze website usage and improve user experience.
Microsoft Clarity may collect information such as:
- Click behavior
- Scroll behavior
- Page navigation data
- Device information
- Browser information
- IP address
The information collected is used solely for website optimization and service improvement purposes.
Article 12 (Inquiry Forms)
Personal information collected through inquiry forms on our website may be used for the following purposes:
- Responding to inquiries
- Sending requested materials
- Property introductions and recommendations
- Real estate appraisal requests
- Appointment scheduling
- Service improvement
Article 13 (Official LINE Account)
The Company may use an official LINE account to communicate with customers and provide information.
The information collected may include:
- LINE account name
- LINE user identification information
- Message content
- Inquiry history
Such information is used for responding to inquiries, providing property information, and customer support services.
Article 14 (Publication on Real Estate Portal Websites)
To increase opportunities for successful transactions, the Company may publish property information on real estate portal websites when requested by property owners or landlords.
Examples include:
- SUUMO
- LIFULL HOME’S
- At Home
- Yahoo! Real Estate
- Other real estate information platforms
Information published may include:
- Property location (partially masked where appropriate)
- Sale price or rental fee
- Floor plan
- Size and dimensions
- Building information
- Facilities and amenities
- Property photographs
Personal information such as the owner’s name or contact details will not be published unless required by law or expressly authorized by the customer.
Article 15 (Registration with REINS)
Where a brokerage agreement is entered into, the Company may register property information with the Real Estate Information Network System (REINS) in accordance with applicable laws and regulations.
Registered information may include:
- Property location
- Property type
- Floor area
- Floor plan
- Sale price or rent
- Other property details
Upon conclusion of a transaction, transaction price and contract date information may also be registered.
Such information is used to facilitate fair and efficient real estate transactions.
Article 16 (Advertising Services and Conversion Tracking)
The Company may use advertising services including:
- Google Ads
- YouTube Ads
- Facebook Ads
- Instagram Ads
- Other online advertising platforms
To measure advertising effectiveness and optimize marketing activities, conversion tracking technologies using cookies and similar technologies may be employed.
Tracked actions may include:
- Inquiry submissions
- Appointment bookings
- Property appraisal requests
- Membership registrations
- Material requests
The information collected does not normally include personally identifiable information such as a person’s name, address, or telephone number.
Article 17 (Security Control Measures)
The Company implements the following measures to ensure the proper management of personal data.
(1) Establishment of Fundamental Policy
This Privacy Policy serves as the Company’s basic policy for the protection of personal data.
(2) Organizational Security Measures
A responsible manager is designated to oversee personal information management and monitor handling procedures regularly.
(3) Human Security Measures
Employees are subject to confidentiality obligations and receive regular training regarding personal information protection.
(4) Physical Security Measures
Access controls and secure storage measures are implemented for areas and media containing personal information.
(5) Technical Security Measures
Access controls, cybersecurity measures, malware protection, and other technical safeguards are implemented.
(6) Understanding of External Environments
Where personal data is processed outside Japan, appropriate safeguards are implemented after understanding the relevant data protection systems of the applicable jurisdiction.
Article 18 (Amendment of This Privacy Policy)
The Company may revise this Privacy Policy from time to time in response to legal amendments, operational changes, or other circumstances.
Any revised Privacy Policy shall become effective upon publication on the Company’s website.
Contact Information
Hashimoto Co., Ltd.
2-9 Kawai-cho, Tochigi City, Tochigi 328-0041
Japan
Tel: +81-282-22-0017
Email: privacy@hashimotoproperty.com
Personal Information Protection Manager
Takashi Hashimoto
Representative Director
Effective Date: August 1st, 2026
Hashimoto Co., Ltd.
Takashi Hashimoto, Representative Director
